In order to revolutionize the healthcare customer journey, Thailand-based HD is spearheading the development of AI-driven chatbots tailored for the healthcare industry. The company, which initially began as a marketplace for third-party healthcare and surgery services, has garnered substantial attention by leveraging generative AI to enhance customer interactions and streamline the shopping experience for healthcare services.
Co-founder Sheji Ho emphasized the significance of addressing the nuanced inquiries that accompany healthcare purchases, stating, The products we are selling are not the typical stuff you buy on Amazon. They are hospital services
