It is worth noting that the use of AI has become prominent in the world of healthcare, and telehealth has been the pioneer in setting up this usage. Now, it is worth noting that there was a strike from workers of Kaiser Permanente yesterday which marked the biggest strike in the history of healthcare in the country till date. It looks like Kaiser Permanente have already found a solution to this issue and it is to use an AI Copilot from Nabla to ease of the burden of its workers. “Nabla’s Copilot product which was launched in March of this year will be rolled out to Kaiser Permanente physicians in Northern California initially, covering 10,000 doctors in all. The service will be available to all of them, but using it will be optional. If the service proves to work well, the idea will be potentially to roll it out across the rest of Kaiser Permanente’s footprint in the U.S”, the company says.
You must note that “75,000 workers at healthcare giant Kaiser Permanente embarked on a three-day strike to protest understaffing, burnout, and low wages — setting a record for the biggest healthcare strike to date in U.S. history. But timing is everything in medicine” as reported by TechCrunch. For Kaiser Permanente, the pain point that AI Copilot from Nabla is solving is “the admin that doctors and others are required to do after seeing patients — forms that are needed for compliance and other purposes — can take hours to get through each day”. Nabla’s AI Copilot “works as a virtual assistant. It listens to conversations and other interactions that are taking place with patients and matches up what it hears with other supplementary documents. And then it translates the resulting data into different document-based endpoints — such as prescriptions, follow-up appointment letters, consultation summaries — which typically result from those meetings”, as per Nabla.
CEO of Nabla says that “A doctor might make as many as 4,000 mouse clicks in a 10-hour shift,” and “that work stretch, and the work that’s done in that stretch, are often referred to as “pajama time,” a reference to how clinicians get to it typically at the end of the day, in their nightclothes”, as per this report which also leads to burnouts due to additional burden even after their shifts.