The Department of Justice has announced that it had a security agreement with Rite Aid Corporation. It aims at ensuring the vaccine signup portal access for people with disabilities.
A notice that came from the DOJ pointed out that the original creation of the registration signup page was not accessible for some people. It also includes people with disabilities or those who use screen-reader software and computer mouse.
The Americans with Disabilities Act offers equal access to healthcare which is one of the most important rights. The nation continues with its response to the pandemic with booster shots and vaccinations for children. Also, people with disabilities must be able to schedule appointments for lifesaving vaccines.
The Portal Rite Aid presented some of the hurdles for the accessibility that people with disabilities are facing. The calendar on Rite Aid’s website does now sho0w screen reader users any time for appointments. People who use the tab key instead of the mouse cannot choose the consent form.
This hurdle in vaccination is troubling various potential consequences. The agency has also initiated a compliance review under the most important American with Disability Act. It also requires public accommodations to offer the facility to all scale people.
The Rite Aid must test the pages of the website about the scheduling for vaccination. They should check the information regularly to fix any kind of barriers that come with accessibility. Individuals with disabilities and those who are visually impaired cannot use a mouse. They must have access to that information and easy scheduling.
This incident is emblematic of the importance of ensuring better accessibility while relying on digital tools. They found out that telehealth can sometimes make the situation worse for people with disabilities.
It is important to step back from the things they are designing. Also, they must try to think about all the things from the perspective of the patients. It is important to work hard to develop tools and systems, and processes that can help people meaningfully.