Providence St. Joseph Health is making use of $1.9 million in FCC telemedicine funding. It has monitored more than 18000 patients since March 2020.
Providence St. Joseph Health Consortium was facing a problem regarding maintaining access to its patients. It needed to find a creative way to expand the hospital and capacity of its clinicians with virtual care. Hence it builds the telehealth program to solve its problem.
Capacity is a very concerning problem for the healthcare industry as it demands dynamic services and infrastructure. The pandemic has made it a more relevant issue. In some of the care settings, the hospital has experienced a surge in patients. Also, they have experienced a drop in the service demand as people avoid healthcare in fear of exposure.
They have experienced the capacity challenges across the Providence footprint in their ED, urgent cares, ICUs, etc. The ability to have a flexible infrastructure that responds to various levels of demand has become their utmost need.
Leveraging technologies top care for the patients, with the monitoring platforms, video conferencing, and communication-enabled better health care. It had not only improved their caregiving but also prevented healthcare emergencies.
Providence offers the same standard of excellence and coordinated care to the communities. They have several technology vendors to deliver virtual care. For their highest acuity application, they leverage the Teladoc /InTouchHealth technologies. It helps to support the seamless communications and the monitoring of the efforts that they are leveraging.
Providence St. Joseph Health Consortium proposed a multifaceted strategy to support its facilities. For the emergency service and the urgent care, they have built a home monitoring portman. This is useful for the patients who are getting the treatment at home. They have worked on the goal to decompress their higher-acuity facilities. They worked on leaving the place for the higher-acuity patients to meet the surge.
Also, they have partnered with the technology provider Teladoc to provide the telemedicine carts. It supports the EDs with the virtual triage. Also, it minimizes the strain on their PPE supplies and prevents unnecessary exposure.
With the help of the cart, Eko Health has enabled the staff to expand their clinician capacity when necessary. Also, it helps in providing variable access to the hospitals and in the intensivists across the entire ecosystem.
It took less than a week to implement the solution to their system. Hence, they got the results within two weeks after the implementations. The system has leveraged the health system in many ways. They have successfully treated an increased number of patients. They have also successfully monitored 18000 patients. Their net promoter Score has been greater than 70.