Health and Wellness Informatics News

Adventist Health introduces automated sign-on tech for its guest WiFi

The implementation of new wireless technology has enabled the virtual disappearance of many problems related to connection and speed.

West Coast Health system Adventist Health is sure about the fact that guest Wi-Fi is a mission-critical service for its patients. It will also benefit patient’s families and staff. Many of the facilities of the organization are now located with limited call services.

The staff has insisted that they need to make sure everyone who is stepping through the doors has easy access to the WiFi network. They wanted to have a very fast, simple, and simply painless way for connection. They also heard the grumblings from some of their sites regarding the connectivity. It is quite difficult for those who stay at the hospital overnight. They wanted to offer them a much enjoyable stay at their hospital. Thus they are focusing on adding much value to their experiences.

Adventist Health is the early adopter of the 6 solutions of Cisco’s WiFi. They are working with the aim to offer a better patient and guest experience. But with a robust and faster wireless network, it is just the beginning of their journey. The staff members have also understood that they need to reduce friction for people who are looking for better access to the network.

OpenRoaming technology made a promise to enable staff and visitors at their hospital with seamless connectivity to the WiFi network. It would not need to enter any login credentials. Hence it is reducing the hurdle of clients who are looking for speedy access to the internet.

Furthermore, the provider organization could not expect the majority of their patients and guests to be much acquainted with the technology. Many are unfamiliar with troubleshooting if there is a lack of simplicity in connecting to the network.

OpenRoaming afforded its staff the opportunity to implement a solution that requires no extra work. All patients, families, and employees would be able to see easy connectivity. All the infrastructures and the connections that take place at the backend are invisible to them.

Cisco helped them to complete the rollout of OpenRoaming service to all its 24 campuses in Hawaii and the West Coast. Then they used Cisco DNA Spaces Software as the engine that offers the Open Roaming authentication. With it, users can now instantly connect to their WiFi 6 network without any menial address or password. They get auto segmented on the network but not to their corporate functions. It ultimately keeps things secure.