Johns Hopkins developed an Epic-embedded tool to support telehealth patients

Health and Wellness Informatics News

The function of the Epic embedded tool flags those patients who might need help based on their previous interaction with the digital health tools of the system.

John Hopkins Medicine has recently developed a tool which is aiming to identify the patients. This is addressing those patients who need telehealth technical assistance. It will improve the outcome of care for telehealth patients.

Four members from the John Hopkins team said that the tool would get embedded in the health system of Epic electronic health record. The health systems can use the tool with either a central IT support team or with a frontline clinical and front desk staff. It will also help them to reach out to patients for the need of assistance.

When the telemedicine appointments surged during the pandemic, the John Hopkins team struggled to support patients. However, they failed to offer support to the painters, who ended extra assistance.

Clinical and the front desk staff have already called each patient before a telemedicine visit. It has helped them to make the process seamless. But there were also some difficulties in taking on extra work while performing other duties.

Due to this reason, some patients said they do not need any extra assistance. They have found this process a bit disruptive and unnecessary. In response, the team also developed an automated video visit technical risk score tool for their Epic EHR.

This score took place based on the digital health interaction of the patients. It is also working on those patients who are not having any account with MyChart or have not yet completed their eCheck- the process of the system.

This score is getting the calculation based on stored EHR data and getting displayed as a column. A central IT support team of the frontline clinical and front desk staff can make use of this tool. It will also help them to reach out to the patients who need assistance. Johns Hopkins is currently using the tool as a portion of their pilot project.

The use of telemedicine has expanded. It is also advocating the emphasis of the importance of telehealth to ensure that it is not widening the health gap. With broadband access, the experts are also pointing towards health literacy as a social determinant for health because of the increased reliance on the internet for the services.

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