We already know that Amazon is betting big on healthcare and with the launch of AI services like ChatGPT and Bard, we know that the applications have just started to be launched. It is to be noted that Amazon has recently launched a new set of healthcare-focused services on its platform which are powered by Generative AI and these services offer a platform to use AI tools for clinicians to transcibe and analyze their conversations with patients as it is often seen that patients tend to forget what they spoke with their clinicians during their last visit.

Amazon’s AWS HealthScribe is an API “to create transcripts, extract details and create summaries from doctor-patient discussions that can be entered into an electronic health record (EHR) system”. Amazon also adds that “transcripts from HealthScribe can be converted into patient notes by the platform’s machine learning models” and then further analyzed for broader insights. “Documentation is a particularly time-consuming effort for healthcare professionals, which is why we’re excited to leverage the power of generative AI in AWS HealthScribe and reduce that burden,” Bratin Saha, VP of machine learning and AI services at AWS, said in a blog post. “Today’s announcement builds on AWS’s commitment to the healthcare and life sciences industry and our responsible approach to technologies like generative AI to help reduce the burden of clinical documentation and improve the consultation experience.”

In the blog post, it is revealed that “HealthScribe identifies speaker roles and segments transcripts into categories based on clinical relevance, like “small talk,” “subjective comments” or “objective comments.” In addition, HealthScribe delivers natural language processing capabilities that can be used to extract structured medical terms from conversations, such as medications and medical conditions”.

Amazon also adds that “AI capabilities in HealthScribe are powered by Bedrock, its platform that provides a way to build generative AI-powered apps via pretrained models from startups as well as Amazon itself. This might be cause for alarm, given generative AI’s tendency to exhibit biases, confidently invent facts and generally go off the rails”. Amazon says that 3M Health Information Systems, Babylon Health and ScribeEMR are among the companies already using HealthScribe.