BEN, IntelliTek Collaborates to Revolutionize Global Healthcare with AI Solutions

BEN, IntelliTek Collaborates to Revolutionize Global Healthcare with AI Solutions

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BEN, a supplier of consumer engagement AI technology, has contracted IntelliTek Health, a SmarTek21 subsidiary specializing in developing patient-centered virtual assistants, to expand access to its AI technologies for healthcare organizations in the United States, Europe, Australia, New Zealand, and India.

According to Paul Chang, CEO of BEN, and Martyn Molnar, CEO of Intellitek Products, their companies’ innovative technology aims to enhance access to care, patients’ experience, and care outcomes. This can help boost healthcare professionals’ productivity through an end-to-end suite of technology solutions offering round-the-clock support.

The agreement will enable BEN and IntelliTek to provide a full suite of AI-powered technology solutions to help healthcare organizations support and execute a wide range of operations and tasks for patients and care professionals.

AI Solutions for Healthcare

According to a press release shared by BEN last month, the Suite of healthcare-focused AI technologies will include four major AI assistants.

BEN’s healthcare-focused AI assistant, Sandy: Offers patient-focused interaction interface for people seeking vital information about treatments or medical care. The assistant allows patients to schedule appointments with in-network care providers and receive accurate information about their prescriptions.

Clinical Virtual Assistant (CVA): Designed by IntelliTek Health, the assistant combines an AI inbox manager and ambient AI scribe to help healthcare professionals and teams half their administrative burden, easing more time to attend to many patients. The clinical virtual assistant leverages advanced technologies, including real-time speech recognition, advanced AI technology, regionalized large language Models (LLMs), and in-depth clinical decision support, empowering clinicians to make real-time diagnoses and decisions based on contextual and actionable medical information.

Personal Virtual Assistant (PVA): An AI-driven communication platform provided by IntelliTek to help patients and healthcare providers stay in touch after patient discharge. The virtual assistant streamlines communications and helps healthcare professionals improve post-discharge engagements and remote care, covering a wide range of specialties, including Oncology, Orthopedics, General Surgery, and Rehab programs.

Document Search AI: Designed by IntelliTek to help healthcare professionals retrieve specific information from multiple repositories and document formats through voice commands. This allows healthcare professionals to seamlessly access structured and unstructured data formats from digital sources, documents, and third parties.