Coviu, telehealth platform, adds language interpretation service

Health and Wellness Informatics News

The Australian company partners with Ezizpeak Health. It will facilitate on-demand access to language support. It is with the video telehealth.

Coviu telehealth platform adds service for language interpretation. This newly started service offers help with video telehealth. Hence, offering on-demand access to interpreters.

Coviu is an Australian telehealth company. It partnered with language services provider Ezispeak Health. Also, it aims to provide language support.

It is available in over 300 languages. This works as an integrated service. It connects patients with their GPs. It also connects them with a National Accreditation Authority for Translators and Interpreters-certified translators.

Statements made by the pressed state say that Ezispeak Health is the only language solution. It works exclusively for the healthcare sector. This private firm has over 3,000 interpreters. It also looks after other industries. This includes government, telecommunications, and utilities.

The case study with Alfred Hospital reported quicker access. It takes around two to three minutes without the need to pre-book. The staff and patients found the service easily accessible. They described it as a “better or equal option” than telephone interpreting.

Australia is a multiculturally diverse nation with around seven million people. It is coming up with diverse culturally and linguistically diverse (CALD) backgrounds. Also, it includes migrants and those of indigenous descent.

It is completely impossible to have one language for all approaches. Also, this does not fit for healthcare delivery. The risk of CALD people misunderstanding their diagnoses is increasing. The reason is basically due to the language barrier.

This could result in hospital readmission or worsening health conditions.

Coviu CEO and founder Dr. Silvia Pfeiffer stated that “We underestimate the importance of understanding and being understood in a medical setting. The healthcare system is known for being complex at the best of times – and that is when language isn’t a barrier.”

Coviu noted that CALD patients commonly bring their family or friends to act as interpreters. On the other hand, this is not an ideal situation. Especially for those who want to protect sensitive information.

The company stated that those patients rely less on their peers. This can take over when an independent interpreter remains impartial and medically accurate.

Dr. Pfeiffer said that patients from a CALD background could better communicate with staff. They can also receive better equitable medical care.

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