Cleveland Clinic study finds that patients are quite satisfied with the visual visits

Health and Wellness Informatics News

Researchers have found that more than half of the survey respondents have agreed that their telehealth visit was quite better than the in-person visits.

Patients are more linking the convenience of telehealth. It can remain safer from the COVID-19 transmission. It is especially before the vaccine rollout in the USA. But Journal of Medical Internet Research is showing that patient satisfaction with the virtual engagement with the clinicians is also easy to compare with in-person care. The virtual visits are facilitating healthcare access and relationship building which is contributing to a better relationship.

The study of the researchers from the Cleveland Clinic has surveyed 426 adult patients with the virtual visits between June-July 2017. The average of the all satisfaction score was 4.4 out of 5. 82% of the respondents are saying that their virtual visits were good enough, just like the in-person visit with a clinician.

More than half of the respondents have agreed that their virtual visit was even better than the in-person visit.

When it came to the engagement, the majority of the patients said that their virtual visit clinicians were interested in in-person. About 955 have said that they had made an action plan together with the provider. It will resolve their health concerns.

The study suggests that it is possible to measure the engagement of the patient-clinician to begin evaluating with empathy. Also, it will help the collaborative relationships with the patients during the virtual visit.

92.7% of patients have found that the interface is easy to use. 94.8% have felt comfortable using it. 83% of the patients have rated the remote healthcare experience as a positive one.

87% of the respondents in the survey said that they expect to use telehealth in the same amount or more in the future. Patient satisfaction is very important. Thus patient access must be a priority in the future.

The advocates are pointing towards the prospect of the telehealth cliff. Patients and providers will face it without congressional action to safeguard the pandemic flexibilities.

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