Four health IT leaders discuss tackling barriers that challenge the technical innovation of the health system.
Non-technical structural hurdles to innovation are the major reason for the issues faced by technical innovation. The pandemic put a laser focus on the importance of accelerating telehealth integration and scopes for a better patient-care model. The chief information officers learned several lessons during the past year as healthcare sector turned upside down by the COVID 19.
Darrow on Mount Sinai Health System said that he and his team observed, “Before 2020, telehealth visits composed a minuscule fraction of our ambulatory care. Today we have sustained virtual visits at about 15-20% of the total. In many cases, we needed to overcome the barrier of, ‘I can only do my job with my patient physically present’ with a tolerant combination of, ‘In some cases, virtual care may be an appropriate alternative’ and ‘Perhaps your patients don’t want to spend so much time traveling and sitting in your waiting room for the privilege of seeing you.”
Darrow also said he and his team tasted success by spotting early adopter physician champions. They allow them to endorse both the workflows and the technology that helped to overcome the situation a lot.
Darrow even claimed that not all patients of Mount Sinai have a similar reach to the organization’s health IT options. Hence, it is the onus of the health system to consciously build equity into the system. The discussion came up with solutions like encouraging the health care teams, allow flexible working hours, etc. Waltz of MidMichigan Health shares his personal goal of arranging two virtual lunch meetings with a small group of employees.
Pointing on the importance of advanced analytics, telehealth integration, algorithms, data visualization tools, Patel of Cone Health claimed it had helped them to understand COVID-19’s character and nature. He even suggests executing enterprise data architecture to connect real-time capabilities, integration, and interoperability as a conclusion of his statement.